Privacy Policy

2. Information We Collect

We may collect the following information through our enquiry forms, WhatsApp, email, and during orders:

• Contact details: name, mobile or WhatsApp number, and email address.
• Business details: company name, business type, state and city, and GST details where applicable.
• Billing and shipping addresses.
• Commercial requirements: product preferences, order quantities, custom design specifications, and reference images or links.
• Payment details and transaction records, order history, and communication records.

3. Purpose of Information Collection

Information is collected only for the following purposes:

• Reviewing and responding to your business enquiry, including product availability, MOQ, and pricing.
• Order processing and dispatch.
• Payment verification.
• Customer support and communication.
• Business record maintenance.
• Legal and compliance requirements.
• Sharing shipping details with courier and logistics partners.

4. Enquiry Forms

Information and images submitted through our enquiry forms, including your name, phone number, email, business details, product links, and uploaded images, are stored securely in Google Workspace (Google Sheets and Google Drive) operated by Vihaan Wholesale Trading. This information is used only to review and respond to your business enquiry.

5. Information Sharing

We do not sell customer personal information. Information may be shared only with:

• Courier and logistics partners.
• Payment gateway providers.
• Legal or government authorities, where required under applicable Indian law.
• Service providers assisting in business operations.

6. Data Protection & Confidentiality

We take reasonable business measures to protect customer information from unauthorised access, misuse, or disclosure. Specifications, artwork, and details submitted for Private Label, OEM, or ODM evaluations are treated as commercially confidential. However, internet transmission and electronic storage are not fully secure, so absolute security cannot be guaranteed.

7. Payment Information

Online payments are processed through third party payment providers. Vihaan Wholesale Trading does not store complete debit card, credit card, or banking credentials on its systems.

8. Cookies & Analytics

Our website, catalogue systems, or social media pages may use cookies, analytics tools, or similar technologies to improve user experience and our services. You can disable cookies through your browser settings if you prefer.

9. Data Retention

Customer records and transaction details may be retained for accounting, taxation, legal, and business compliance purposes as required under Indian law.

10. Customer Responsibility & Third Party Platforms

Customers are responsible for providing correct and updated details when placing an order or submitting an enquiry. Vihaan Wholesale Trading is not responsible for issues caused by incorrect information.

We may communicate through WhatsApp, Instagram, our website, or other third party platforms. We are not responsible for the privacy practices, technical failures, or security policies of external platforms.

11. Policy Updates & Governing Law

We may update this Privacy Policy from time to time. Updated terms take effect when published on this page. This Privacy Policy is governed by the laws of India, and any dispute is subject to the jurisdiction of the courts in Pune, Maharashtra.

12. Contacting Us

For any questions regarding this Privacy Policy or your data, please contact our B2B desk: